
Frequently asked questions
PAYMENTS & ORDERS
Which payment methods do you accept?
We support a range of options: Visa, Mastercard, Amex, Amazon Pay, Apple Pay, Google Pay, and Paypal. For Zelle payments (exclusive to US), reach out to us.
Can I change my mind after ordering?
Absolutely! If you need to cancel, please email us at info@svn-designs.com within 5 hours of your purchase. However, given our quick processing, we can't promise cancellations every time.
SHIPPING & DELIVERY
How much will I pay for shipping?
Good news! We offer complimentary worldwide shipping on all orders.
When will my custom order arrive?
Delivery times for custom pieces can vary. Generally, we dispatch within 10-15 business days. Need it sooner? Let us know!
What if my artwork arrives damaged?
We've got you covered. If you spot any damage, inform us within 3-5 days, and we'll swiftly send a replacement.
PRODUCTION & CRAFTSMANSHIP
How do you create SVN Designs artworks?
Each piece is handcrafted with love, using top-tier acrylic, advanced laser tech, and superior digital printing.
Where are the artworks crafted?
Every artwork is born in our Miami, FL warehouse and then shipped worldwide.
Can you create a unique sign just for me?
Absolutely! We love crafting bespoke pieces. Share your vision, and we'll make it tangible.
RETURNS
What's your return policy?
We accept returns for faulty items. Each case is unique, and we'll work with you to find the best solution.
How do I initiate a return?
Found an issue? Email us at info@svndesigns.net with the product details and photos. We're here to help.
CUSTOM PRODUCTS
I want a custom artwork. How do I order?
Drop us an email at designs@svn-designs.com or explore our “Bring your design” section for a free quote.
What custom designs can you craft?
Sky's the limit! From cherished family photos to intricate business logos, we'll turn your idea into art.
Is there a size limit for the artworks?
We typically craft up to 48x96”. Dreaming bigger? Just reach out.
GENERAL PRODUCT INSIGHTS
What materials do you use for the artworks?
We exclusively use 100% luminous acrylic for that perfect shine.
How do I set up my artwork?
It's a breeze! Use the provided screw and plug, and voilà, your art is ready to shine.
How heavy are the artworks?
Our creations weigh between 8 to 50 pounds depending on size!
Can I display my artwork outdoors?
Absolutely! Our artworks are designed for outdoor display. However, if you're considering an artwork with lights for outdoor use, we currently don't offer that as a standard. But don't hesitate to contact us, and we'll explore custom solutions together!