Policies

Shipping policy

Shipping Policy

 

1. Free Nationwide Shipping

We offer free standard shipping within the United States on all orders. No minimum purchase required. Fast and secure delivery of your custom artwork is our top priority.

 

 

2. Production Time

All our products are custom-made, and production timelines vary depending on the complexity and size of each project.

  • Estimated production time: 1 to 6 weeks

  • The timeline will be communicated clearly based on your specific order.

If your project faces an unexpected delay, we will notify you via email promptly.

 

 

3. Order Tracking

As soon as your payment is processed, you will receive a unique order number via email. With this number, you can:

  • Track your project status during production on our website

  • Monitor the shipment once it has been dispatched via the carrier’s tracking system

Tracking is available 24/7 using our online Order Tracker Tool.

 

 

4. Delivery Conditions

Please note that delivery times vary depending on the destination and the carrier selected.

SVN ART LLC is not responsible for delays caused by:

  • Weather conditions

  • Carrier disruptions

  • Incorrect shipping addresses

  • Customs clearance for international deliveries

All orders are carefully packaged to ensure safe arrival.

 

 

5. Holidays & Peak Seasons

During high-volume seasons (e.g. December holidays), shipping times may be extended.

If we encounter an issue with your shipping address or contact details, we will reach out immediately for confirmation to avoid further delay.

 

 

6. Import Duties & Taxes

For international shipments, customers are responsible for any applicable customs duties, import fees, or local taxes. These are not included in our product prices or shipping rates and are determined by your local authorities.

 

 

7. Customer Support

If you have any questions or issues related to your order or delivery, please contact our support team:

📧 customerservice@svn-designs.com

📞 Phone Support: Monday–Friday, 9:00 AM – 5:00 PM (EST) / +1 754-236-5134

We’re here to help every step of the way.