frequently
asked questions

🔒 Payments & Orders

Which payment methods do you accept?

  • We support a range of options: Visa, Mastercard, Amex, Amazon Pay, Apple Pay, Google Pay, and Paypal. For Zelle payments (exclusive to US), reach out to us.

Can I change my mind after ordering?

Absolutely! If you need to cancel, please email us at info@svn-designs.com within 5 hours of your purchase. However, given our quick processing, we can't promise cancellations every time.

🚚 Shipping & Delivery

How much will I pay for shipping?

  • Good news! We offer complimentary worldwide shipping on all orders.

When will my custom order arrive?

  • Delivery times for custom pieces can vary. Generally, we dispatch within 10-15 business days. Need it sooner? Let us know!

What if my artwork arrives damaged?

We've got you covered. If you spot any damage, inform us within 3-5 days, and we'll swiftly send a replacement.

🎨 Production & Craftsmanship

How do you create SVN Designs artworks?

  • Each piece is handcrafted with love, using top-tier acrylic, advanced laser tech, and superior digital printing.

Where are the artworks crafted?

  • Every artwork is born in our Miami, FL warehouse and then shipped worldwide.

Can you create a unique sign just for me?

Absolutely! We love crafting bespoke pieces. Share your vision, and we'll make it tangible.

🔄 Returns

What's your return policy?

  • We accept returns for faulty items. Each case is unique, and we'll work with you to find the best solution.

How do I initiate a return?

  • Found an issue? Email us at info@svndesigns.net with the product details and photos. We're here to help.

🖼️ Custom products

I want a custom artwork. How do I order?

What custom designs can you craft?

  • Sky's the limit! From cherished family photos to intricate business logos, we'll turn your idea into art.

Is there a size limit for the artworks?

We typically craft up to 48x96”. Dreaming bigger? Just reach out.

🖼️ General Product Insights

What materials do you use for the artworks?

  • We exclusively use 100% luminous acrylic for that perfect shine.

How do I set up my artwork?

  • It's a breeze! Use the provided screw and plug, and voilà, your art is ready to shine.

How heavy are the artworks?

  • Our creations weigh between 8 to 50 pounds depending on size!

Can I display my artwork outdoors?

Absolutely! Our artworks are designed for outdoor display. However, if you're considering an artwork with lights for outdoor use, we currently don't offer that as a standard. But don't hesitate to contact us, and we'll explore custom solutions together!