frequently
asked questions
🔒 Payments & Orders
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Which payment methods do you accept?
- We support a range of options: Visa, Mastercard, Amex, Amazon Pay, Apple Pay, Google Pay, and Paypal. For Zelle payments (exclusive to US), reach out to us.
Can I change my mind after ordering?
Absolutely! If you need to cancel, please email us at info@svn-designs.com within 5 hours of your purchase. However, given our quick processing, we can't promise cancellations every time.
🚚 Shipping & Delivery
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How much will I pay for shipping?
- Good news! We offer complimentary worldwide shipping on all orders.
When will my custom order arrive?
- Delivery times for custom pieces can vary. Generally, we dispatch within 10-15 business days. Need it sooner? Let us know!
What if my artwork arrives damaged?
We've got you covered. If you spot any damage, inform us within 3-5 days, and we'll swiftly send a replacement.
🎨 Production & Craftsmanship
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How do you create SVN Designs artworks?
- Each piece is handcrafted with love, using top-tier acrylic, advanced laser tech, and superior digital printing.
Where are the artworks crafted?
- Every artwork is born in our Miami, FL warehouse and then shipped worldwide.
Can you create a unique sign just for me?
Absolutely! We love crafting bespoke pieces. Share your vision, and we'll make it tangible.
🔄 Returns
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What's your return policy?
- We accept returns for faulty items. Each case is unique, and we'll work with you to find the best solution.
How do I initiate a return?
- Found an issue? Email us at info@svndesigns.net with the product details and photos. We're here to help.
🖼️ Custom products
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I want a custom artwork. How do I order?
- Drop us an email at designs@svn-designs.com or explore our “Bring your design” section for a free quote.
What custom designs can you craft?
- Sky's the limit! From cherished family photos to intricate business logos, we'll turn your idea into art.
Is there a size limit for the artworks?
We typically craft up to 48x96”. Dreaming bigger? Just reach out.
🖼️ General Product Insights
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What materials do you use for the artworks?
- We exclusively use 100% luminous acrylic for that perfect shine.
How do I set up my artwork?
- It's a breeze! Use the provided screw and plug, and voilà, your art is ready to shine.
How heavy are the artworks?
- Our creations weigh between 8 to 50 pounds depending on size!
Can I display my artwork outdoors?
Absolutely! Our artworks are designed for outdoor display. However, if you're considering an artwork with lights for outdoor use, we currently don't offer that as a standard. But don't hesitate to contact us, and we'll explore custom solutions together!